Someone I care about told me recently that they had stopped going to church. Not that they had stopped believing, they were careful to make that distinction. They still prayed. They still read their Bible sometimes. They were, in their own words, still working out what they thought about Jesus. But church? Church was done.
I did not argue with them. I have heard enough of these conversations to know that argument is usually the least useful response. But I did ask them to tell me more. And what came out was not a rejection of God. It was a list of experiences, specific, painful, detailed experiences of feeling unseen, spoken over, managed, and ultimately unwelcome, that had happened inside church buildings and church communities. The institution had failed them, and they had stepped away from the institution. Jesus was still in the room, but organized Christianity was not.
This is one of the defining features of the religious landscape right now. People are leaving churches in significant numbers. And a striking proportion of them are not becoming atheists. They are becoming something harder to categorize: people who still have a genuine spiritual hunger, who still find Jesus compelling, who would bristle at being called post-Christian, but who have decided that the church in its current form is not the place where they want to pursue that hunger.
I think how the church responds to this is one of the most important questions we face.
This Is Not New
The first thing I want to say is that this dynamic, people drawn to Jesus while suspicious of religious institutions, is not a modern problem. It is a Gospel pattern.
In Matthew 23, Jesus delivers His most scathing public words. They are not directed at Rome, not at the pagans, not at the people the religious establishment had written off. They are directed at the religious establishment itself, the leaders who had made the house of God a burden rather than a home, who had stacked rules on top of rules until the ordinary person could not breathe under the weight of it, who were more invested in their own authority than in the actual wellbeing of the people they were meant to serve.
"They tie up heavy, cumbersome loads and put them on other people's shoulders, but they themselves are not willing to lift a finger to move them."
Matthew 23:4And yet the very people the Pharisees excluded, the tax collectors, the sinners, the unclean, the ones the religious system had no use for, were the ones Jesus ate with, walked with, called by name. The institution's rejects were His dinner guests. The people the system had sorted out were exactly the people He sorted in.
He still does this. People who have been burned by religious institutions and have kept walking toward Jesus anyway, they are not walking away from Him. They may actually be walking toward a clearer version of Him, one unencumbered by the accretions of institutional Christianity that sometimes obscure more than they reveal.
What People Are Actually Rejecting
When I listen carefully to people who have left the church, there is almost always a distinction they are making, even if they cannot quite articulate it. They are not rejecting Jesus's teachings about love, about service, about the poor, about forgiveness, about the Kingdom. Most of them find those things deeply compelling, sometimes more compelling than they did when they were sitting in a pew.
What they are rejecting is something else: the experience of the church as a social club with tight membership criteria. The feeling of being managed rather than loved. The sense that their questions were dangerous rather than welcome. The experience of watching leadership prioritize reputation over accountability. The discovery that the grace preached on Sundays was not always extended on Monday.
These are not unfair critiques. They are, in many cases, accurate descriptions of what has happened. And the honest response to them is not defensiveness. It is repentance.
What Defensiveness Costs
There is a version of the church's response to the declines in attendance that goes something like this: the people who are leaving are the problem. They are consumers. They are theologically shallow. They want a faith without demands and a church without accountability. They left because they wanted to sin.
Sometimes that is true. But I think it is much less often true than we tell ourselves. And the defensive posture, the one that closes ranks and assigns blame to the people walking out the door, is not producing the outcomes we would hope for. It is not bringing people back. It is not softening the curiosity of the people who are watching from outside. It is simply confirming the suspicion that the institution is more interested in its own survival than in the actual people it claims to serve.
Jesus was not defensive about the criticism of the religious establishment. He was devastatingly honest about it. He wept over Jerusalem. He did not dismiss the people who had been failed by the system. He became the alternative to it.
What Humility Opens Up
The posture that actually reaches people who are done with the institution but not with Jesus is not apologetics. It is not clever programming designed to be more culturally relevant. It is humility.
Humility that acknowledges what has gone wrong. That does not minimize the harm that has been done inside church communities, but names it and grieves it. That takes seriously the critiques of people who have been hurt, rather than explaining them away. That treats questions as welcome rather than threatening.
"Come to me, all you who are weary and burdened, and I will give you rest. Take my yoke upon you and learn from me, for I am gentle and humble in heart, and you will find rest for your souls."
Matthew 11:28-29Gentle and humble in heart. That is what Jesus says about Himself. It is an interesting self-description. Not powerful and authoritative, though He is those things. Gentle and humble. The invitation goes to the weary and burdened, not the settled and comfortable. And the promise is rest, not information, not compliance, not institutional membership. Rest.
The church that offers that, genuinely, not as a slogan but as an actual experience, will find it does not need to worry about keeping people. People who are weary will find their way toward anything that actually offers rest.
Jesus Is Still in the Room
If you are reading this and you are someone who has walked away from the institution but not from Jesus, I want you to know: what you felt, what drove you out, was real, and it matters. Your questions are not a sign of weak faith. Your hurt is not an overreaction. And the curiosity that is still there, the thing that made you click on this and keep reading, that is worth paying attention to. Jesus is not the institution. He is the one the institution at its best is trying to point to. And He is still curious about you, whatever your current relationship with organized religion happens to be.
The Church the Curious Are Looking For
What would it look like for the church to become the kind of community that people who have been burned by the church could actually consider returning to?
I think it looks like honesty about failure. Like leaders who are genuinely accountable rather than just theoretically so. Like communities where questions are welcome and doubt is not treated as contagion. Like places where people are known, actually known, not just name-tagged, and where the grace preached on Sunday shows up in how people treat each other on the other six days.
It looks like being slow to defend the institution and quick to defend the person. Like being more interested in the actual human being in front of you than in whether they are coming back next week. Like remembering that Jesus's most consistent ministry was to exactly the people that the religious system of His day had sorted out.
They are still out there. Many of them are still curious. The question is whether we will meet that curiosity with the humility it deserves, or with the defensiveness that drives it away.
With love and hope for your walk with Him,
Claire